Mission Statement

This is where you will find support on using Fund Manager - Pebble's Financial Reporting software - which is designed to help you keep a record of every penny you collect, MISapp - an application which runs alongside SIMS.net daily to import and update names within Fund Manager - and Joinos for Parents - online payment software, which helps schools manage the income they receive from parents for trips, uniform sales, dinner money, etc.

We provide a mix of User Guide PDFs and support article FAQs and you can use the Search facility to search the Support library for what you need. We want you to find the information that helps you so if you can't find what you are looking for here, please let us know.

search the support library

What's new from 10th April 2019 Please note that the Support Site is not being updated from 10th April 2019. Please click the link above, What's new from 10th April 2019, to view any updated Support Articles for Fund Manager after 10th April 2019. Thank you.
What's new 27th March 2019?

Terms and Conditions	Terms and Conditions
Service Level Commitment	Service Level Commitment
Privacy and Security	Privacy and Security
GDPR	GDPR Statement
Support Fair Use	Support Fair Use

Guides	User Guide
	Period End Closedown - Your Financial Year End User Guide
	New Starter’s Guide
	Integrations Guide: Importing ParentMail Transactions Importing ParentPay transactions manually Importing ParentPay transactions automatically using the Integration tab Exporting Receipts from Fund Manager to ParentPay automatically Unsettled epayments (ParentPay integrations) Importing Schoolcomms Transactions Importing Schoolmoney Transactions Using sQuid with Fund Manager
	MISapp User Guide
	Joinos for Schools User Guide
	Data Collection Guide
	Local Authority Guides	North Tyneside Onboarding Guide
		Edinburgh Fund Manager and ParentPay Integration Guide

Support Articles	Schools: How do I change my Fund Manager school / academy name? How can I see which pupil records have changed in Fund Manager? How do I mark my leavers as out of use? How can I see who has or hasn’t paid? I can't update staff members How do I update my student names in Fund Manager? How do I consolidate student names in Fund Manager?
	Period End: How do I close down my period end? How can I see what transactions are owed at period end How can I see information from a previous closed year? How do I cancel items from a previous year?
	Banks: How do I change to a new bank? Reconcile bank statement How do I reconcile all my banks for period end? I can't select a different bank account to reconcile How can I add interest and charges made by my bank?
	Cheques: How can I correct the value of a cashed cheque? How do I deal with a duplicated cheque? How do I deal with unpresented cheques? How do I draw a cheque for cash? How do I resolve a bounced cheque? How do I reverse uncashed cheques?
	Transactions: How do I record unpresented debits and credits processed in a previous version? I have duplicated transactions in Fund Manager I don't think transactions are being imported into Fund Manager
	Joinos for Parents: How do I re-register Joinos students? How do I refund a Joinos parent who has paid through Nochex? How can I let a parent see what’s left to pay towards a trip in Joinos?
	Browsers: Configuring Browsers
	Local Authorities: How do I process an Oracle transaction from City of Edinburgh?

Older School Fund Manager	Got an older version of School Fund Manager you want to reinstall? See how to do that here.