Contact Us
If you can’t find the answer you need, you can contact us in the following ways*:
| Intercom |
|
Open a chat with us from within Fund Manager. |
| support@mypebble.co.uk | ||
| Telephone | 0845 310 1788 |
Calls to 0845 numbers are 3p per minute from BT landlines. Charges from other networks vary - check with your phone carrier. |
*You MUST provide certain information in order for us to help you.
| What? | Example | Why? |
|---|---|---|
|
What are your contact details? |
School Name and Post Code |
In order to contact you we must be able to identify you on our database. We can't do this if you only provide a name and telephone number to us. You must provide the School Name and Post Code. Without these details we won't be able to identify and help you. Note: It is your responsibility to ensure that Pebble has the correct current school email address on the system or we will be unable to contact you. |
|
What is your FM licence type? |
Online |
Helps us to identify the product you are using. |
|
What is your PC Operating System? |
e.g. Windows 7, Windows 8, Windows 10 | Helps us to identify the version of operating system the product is running on. |
| What browser are you using? |
e.g. Chrome, Firefox, Internet Explorer, Safari |
Helps us to identify if there is any associated browser issues contributing to the query. |
| What your query is about? | I can't print end-of-year reports | Gives us an understanding of the issue you are experiencing. |
For response times see the Service Level Commitment for Fund Manager.